Who you are writing to
You're on captain-marlin.uk, an independent information portal that covers Captainmarlin as a reviewer, not as the operator. If you've landed here after reading our coverage of Captainmarlin and have a question about what we've published, this is the right page. If you're looking for help with an actual account, read on – we'll point you the right way in a moment.
We're not affiliated with the operator, and we don't have access to any player's account, balance or bonus history. That separation matters, because it decides who can actually answer your question.
The boundary of what we handle
Our editorial team can help with: corrections to facts on this site, questions about how we researched a page, feedback on our responsible gambling content, or general queries about the portal itself. What we cannot do is look up a deposit, chase a withdrawal, reset a password or explain why a bonus didn't credit – none of that data ever reaches us.
Email and response times
For anything within that first list, write to [email protected]. We read every message and aim to reply within 48 hours. Keep it specific – tell us which page you were reading and what looked off, and we'll get back to you faster.
Reaching Captainmarlin's own support instead
If your question is about a deposit, a withdrawal, identity verification, a bonus, or anything else tied to a live account, that has to go through the operator directly, via its own support channels on its platform. Captainmarlin advertises email and live chat support running 24 hours a day, 7 days a week, so a genuine account issue is usually quicker to resolve there than through us.
Escalating a complaint
If you've already contacted the operator and feel the response fell short, our advice is to keep a written record of the exchange and raise it again through the same channel, referencing your account details. As an information portal we can't intervene in an individual dispute – we simply don't hold the account data or the authority to do so.
Contact FAQ
Can captain-marlin.uk process my withdrawal?
No. We don't hold any account or payment data – that has to go through Captainmarlin's own support.
What should I email [email protected] about?
Anything to do with our content: factual corrections, questions about a page, or general feedback on the site.
How long does a reply take?
We aim to answer within 48 hours, usually sooner for straightforward queries.
Is this the same team that runs Captainmarlin?
No – captain-marlin.uk is an independent portal. We review the brand; we don't operate it.
A quick word on responsible gambling
If any message you send us touches on struggling to control your play, please also reach out to GamCare on the free, 24/7 National Gambling Helpline (0808 8020 133), or BeGambleAware for confidential support. Gambling content on this site, and on Captainmarlin itself, is intended for adults aged 18+ only.
Everything on this page is informational and promotional in nature – we don't run a casino, a bookmaker or any gambling operation ourselves. Access is limited to those 18 and over (18+). If gambling ever stops feeling like fun, BeGambleAware.org offers free, confidential support.