Contact the captain-marlin.uk editorial team
This page covers questions about our content on Captainmarlin Casino – accuracy, corrections, or anything you think we've got wrong. Write to [email protected] and we'll reply within 48 hours.
We're not the operator. If your query is about a live account, a pending withdrawal, or a bonus that hasn't landed, the section below tells you where that goes instead.
Questions about your account
Account-specific issues sit with Captainmarlin's own support team, not with us. They handle registration problems, deposits and withdrawals, bonus queries, identity verification, and anything technical on the site itself. Their live chat and email run 24 hours a day, seven days a week, which covers most timezones without a wait for office hours.
Before writing in, have three things ready: the email address on the account, roughly when the problem happened, and any reference number shown on screen. A support agent working from those details can usually give a useful answer on the first reply, rather than asking you to repeat the problem a second time.
What we can't help with
We don't hold account data, can't check a balance, and can't intervene in a withdrawal or a bonus dispute – those all sit with Captainmarlin's own team via the channels above. What we can do is correct factual errors on this site and answer questions about how we cover the brand.
If gambling stops feeling like entertainment
If you're finding it hard to stop, or you're contacting us on someone else's behalf, free and confidential support is available from GamCare (National Gambling Helpline: 0808 8020 133, free, 24/7) and BeGambleAware. GamStop offers free self-exclusion across licensed UK sites if you want a break from all of them at once.
This site is for players aged 18+ only.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.